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Proudly Built in Pereira, Colombia — Serving the World

Our Story

Ombracol Communications was founded in Pereira, Colombia, the heart of Colombia’s growing BPO and technology sector. Known for its innovation, talent, and global connectivity, Pereira gives us the perfect foundation to deliver world-class outsourcing and telecom solutions. From this strategic hub, we connect businesses worldwide with the people, skills, and technology that power growth.

Our Mission:People First Approach

At Ombracol Communications, we believe that the foundation of every great customer experience is people. That’s why we focus on investing in talent — recruiting from the best of the talent pool, developing skills, and supporting our teams so they can thrive. When people are supported, they bring their best to every interaction, which translates into stronger results for our partners.

What We Do

• Customer Support & Care – Multilingual, multichannel solutions from a culturally aligned team.

• Telecom & VoIP Solutions – Reliable, scalable, and cost-effective communication systems.

• Back-Office Services – Streamlined processes that free your team to focus on growth.

• Tailored BPO Programs – Custom-built solutions to match your goals and industry.

Why Pereira, Colombia?

• 🌍 Strategic Location – Same time zones as North America for real-time collaboration.

• 🗣️ Bilingual Talent – Skilled professionals fluent in English and Spanish.

• 📈 Growing Hub – Pereira is rapidly becoming a powerhouse in Latin America’s outsourcing industry.

• 💡 Innovation Culture – A city built on entrepreneurship, technology, and global vision.

Our Promise

We don’t just provide outsourcing — we build partnerships. By putting people first and using technology as a tool for empowerment, Ombracol Communications helps businesses scale, adapt, and deliver better customer experiences.