Privacy Policy

1. Overview

Ombracol Communications LLC (“Ombracol,” “we,” “us,” or “our”) provides outsourced business development center (BDC) services — including phone, text, and appointment scheduling support — to automotive dealerships in the United States. This Privacy Policy explains how we handle two different kinds of information:

• Information you give us through this website — contact inquiries, discovery-call bookings, and job applications (sections 2–7). For this information, Ombracol decides how it is used.
• Dealership client and customer information that we process to deliver our services to dealerships (section 8). For dealership customers, we act on behalf of the dealership.

2. Information We Collect Through This Website

Contact inquiries

When you send us a message through the contact form, we collect your name, email address, phone number (optional), dealership or company name, the service you’re interested in, and your message. We also record your SMS consent choice and the date and time you gave it (see section 6).

Job applications

When you apply for a role, we collect your name, email address, phone or WhatsApp number, the role you’re applying for, your city, English level, relevant experience, your note on why you’d like to join Ombracol, and, if you choose to attach one, your resume (PDF or Word document). A resume is optional.

Discovery-call bookings

If you book a call through the scheduler on our Contact page, the details you enter are collected by Cal.com and shared with us so we can hold the call (see section 5).

Technical information

Like most websites, our hosting provider processes your IP address and basic request details to deliver pages. When you submit a form, we use your IP address to limit repeated submissions within a 10-minute window. This is kept only in server memory; expired entries are cleared when later requests are processed or when the server instance shuts down, so an entry can remain in memory for longer than 10 minutes. The form also sends a random submission ID so a retried submission isn’t saved twice.

3. How We Use Website Information

• Contact inquiries are used to respond to you and follow up about the services you asked about — including by text message, if you consented.
• Job applications and resumes are used to evaluate you for roles at Ombracol and to contact you about your application. You may also receive an email confirming that we received your application; a successful application doesn’t guarantee that this confirmation was sent.
• Technical information is used to operate the website, prevent abuse, and avoid duplicate submissions.

4. Where Website Submissions Are Stored and Who Can Access Them

Contact inquiries and job applications pass through and are stored with the following service providers:

• Upstash (Redis database). Each submission is saved as a record, along with an index entry and status markers showing whether our notification and confirmation emails were sent.
• Vercel Blob (private file storage). Resumes are stored as private files that are not available at a public web address.
• Resend (email delivery). Resend sends us an email notification of each submission containing the details you entered — for applications, with your resume attached — and is used to send applicants a confirmation email.
• Our email inbox. Copies of those notification emails, including attached resumes, are kept in Paul’s Ombracol inbox.
• Vercel (website hosting). Vercel hosts this website and processes the requests your browser sends to it.

Under our current internal policy, Paul is the only person at Ombracol authorized to access website inquiries, applications, and resumes.

5. Analytics, Scheduling, and Embedded Videos

• Vercel Web Analytics. We use Vercel Web Analytics to understand how the site is used. It records page views with the page’s address, the referring site as reported by your browser, and your approximate country, browser, operating system, and device type. It also counts three actions: when a contact-form message is accepted by our email provider for delivery to our team, when a job application is accepted the same way, and when you select “Load booking calendar” on our Contact page. These counts don’t include anything you enter in a form, your resume, the role you apply for, or any booking details, and they don’t record whether you book a call. Before a page address is sent, we remove its query parameters (such as the role in an application link) and anything after a “#”. To count visits, Vercel processes technical information from your browser’s requests, such as your IP address and browser details; according to Vercel, it identifies visitors with a hash that is discarded after 24 hours, and it does not use cookies.
• Cal.com scheduling. The booking calendar on our Contact page is provided by Cal.com. It does not load when you open that page; it loads from Cal.com after you select “Load booking calendar”, and our link to Cal.com’s booking page takes you to Cal.com directly. Once the calendar loads or you visit that page, Cal.com may collect information about your visit under its own privacy policy. Booking details you enter are processed by Cal.com under its own privacy policy and shared with us to schedule the call.
• YouTube videos. Some pages include videos embedded from YouTube. When a page with an embedded video loads, or when you play it, YouTube (Google) may collect information and set cookies under its own privacy policy.

6. SMS & Text Messaging

These terms apply both when you agree on our contact form to receive texts from Ombracol about your inquiry and when you receive a text message from a dealership through Ombracol’s platform:

• No sharing of mobile numbers. We do not sell, rent, lease, or share your mobile phone number or SMS opt-in status with third parties or affiliates for their own marketing or promotional purposes. Your number is used solely to send you the messages you have consented to receive.
• Consent records. When you agree to texts on our contact form, we keep a record of that consent and the date and time you gave it with your inquiry.
• Message frequency. Message frequency varies depending on your interactions — for example, replies about your inquiry, appointment reminders, service follow-ups, or requested callbacks. You should not expect to receive more than a handful of messages per month under typical use.
• Message and data rates may apply. Standard message and data rates from your wireless carrier may apply to any messages sent or received.
• Opt-out. Reply STOP at any time to stop receiving text messages. Reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

7. How Long We Keep Website Submissions

• Job applications and resumes. Our policy is to delete unsuccessful applications and their resumes 12 months after the hiring decision for that application. This deletion is carried out manually; it is not automatic.
• Contact inquiries. We have not yet set a fixed retention period for contact inquiries. We keep them while they are needed to respond to and follow up on your inquiry, and you can ask us to delete yours at any time (see section 9).

When we delete a submission, we remove it from our database, file storage, and inbox. Copies that our service providers keep in their own logs and backups follow those providers’ retention schedules, so some copies may persist for a period after we delete our working copies.

8. Dealership Client and Customer Information

Separately from website submissions, we process information in the course of delivering BDC services to dealerships:

• Dealership client information. Business contact details for the dealerships and dealer groups we work with, including staff names, email addresses, phone numbers, and CRM/DMS system details necessary to deliver our services.
• Dealership customer information. On behalf of our dealership clients, we process contact and vehicle service information belonging to the dealership’s own customers — such as name, phone number, vehicle details, and service or repair history — solely to provide the calling, texting, and appointment-scheduling services the dealership has engaged us to perform. This information originates from the dealership’s own records and is provided to us by the dealership, not collected directly from the public.

We use this information to place and receive calls and text messages on behalf of our dealership clients, schedule and confirm appointments, follow up on service and sales inquiries, and operate and improve our platform. We do not use dealership customer information for any purpose beyond delivering the services the dealership has engaged us to perform. If you are a dealership’s customer, the dealership is your primary contact for questions about your information; you can also contact us at privacy@ombracol.com.

9. Your Choices and Requests

To ask what information we hold about you, or to request that we correct or delete it, email privacy@ombracol.com. We may need to confirm your identity before acting on a request. Deletion follows the process described in section 7, including the limits on provider-held logs and backups.

If you are a dealership customer and no longer wish to receive text messages, reply STOP to any message you receive, or contact the dealership directly.

10. How We Share Information

We share information only as necessary to deliver our services and run this website: with the dealership on whose behalf we are operating, with the service providers described in this policy and others who support our platform (such as cloud hosting and telephony providers) under confidentiality obligations, or when required by law, subpoena, or court order. We do not sell personal information.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we handle from unauthorized access, disclosure, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Children’s Privacy

Our services are intended for businesses and their adult customers. We do not knowingly collect personal information from children under 13.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last reviewed” date.

14. Contact Us

Questions about this Privacy Policy, and privacy, access, or deletion requests, can be directed to privacy@ombracol.com.