Automotive BDC. Delivered.
Your dealership phone rings.
We make sure it converts.
Every missed call is someone else's customer. Ombracol is the bilingual BDC built specifically for US auto dealerships — answering, qualifying, and booking the leads your floor doesn't have time to chase.
The Problem We Solve
This is what's happening
at your dealership right now.
of inbound dealership calls go unanswered
Automotive BDC industry average
Revenue lost per missed call
average automotive lead value × close rate
Calls answered
someone else's customer.
We make sure your phone gets answered — every ring, every time.
Why Ombracol
Most BDCs answer phones.
We protect revenue.
The difference between a dealership BDC that works and one that drains margin comes down to four things: speed, specialization, accountability, and consistency. Here's how we deliver on each.
Every ring, every time
Generic call centers let calls roll to voicemail. We don't. Inbound coverage during US business hours, with overflow handling so nothing goes to a dead line.
Speed wins the lead
78% of car shoppers buy from the first dealer that responds. Our agents pick up fast, qualify accurately, and book the appointment before your competitor calls back.
Built for dealerships
We don't sell insurance one minute and HVAC the next. Our agents are trained on automotive sales cycles, F&I touchpoints, service drives, and trade valuations.
Performance you can audit
Every conversation is recorded, scored against your scripts, and reported weekly. You see what we're saying, how we're converting, and where we can sharpen.
The AI Advantage
We use AI to empower agents,
not replace them.
Your customers want to talk to a real human who actually knows what they're asking about — not a chatbot, not a script reader. Our AI stack sits behind every agent, surfacing the right context at the right moment so every conversation feels informed, prepared, and personal.
Real-time customer context
The moment a call connects, our agent sees the lead's vehicle interest, prior conversations, finance posture, and last touchpoint — pulled live from your CRM. No fumbling, no "let me look that up."
Smart conversation guidance
AI surfaces the next-best question, the right rebuttal for a price objection, or the trade-in talking point — in real time. The agent stays in command; the AI removes the friction.
Automatic call summaries
Every conversation is transcribed, summarized, and logged to your CRM the moment it ends. No data-entry lag. No half-finished notes. Your sales floor walks into appointments fully briefed.
Continuous QA & coaching
AI scores 100% of calls against your standards — script adherence, tone, objection handling, conversion outcome — and feeds the data back to coaches. Quality improves every week, not every quarter.
“The result: agents who sound like they've worked your store for years from the first call they take. That's the difference between a BDC that books appointments and one that builds your brand on every line.”
What We Handle
Four functions. Built for the floor.
We don't do everything. We do the four things that move your closing ratio — and we do them every shift, every week, without dropping a lead.
Inbound BDC
Live coverage on every sales and service line during US business hours. No voicemail traps. No long holds. Real agents qualifying every lead the second the phone rings.
Learn moreOutbound Follow-Up
Internet leads, missed test drives, service no-shows, expired contracts. We work the list every day, not just when someone has time.
Learn moreAppointment Setting
Confirmed appointments with the prep notes your sales floor actually wants — not just a name and time slot.
Learn moreOverflow & After-Hours
When your in-house team gets buried, we pick up the slack. Seamless handoff, same-day reporting, no leads dropped on the floor.
Learn moreHow We Onboard
From first call to first booked appointment in 2 weeks.
No multi-month implementation, no army of consultants. A four-step launch designed for dealerships that need coverage now.
How It Works
From Discovery to Results
Discovery
We learn your dealership operations, call volume, CRM setup, and performance goals.
Team Build
We recruit and train bilingual agents specifically on your processes, scripts, and brand voice.
Launch
Your dedicated BDC team goes live with full SLA monitoring and daily performance reporting.
Optimize
Weekly QA reviews, coaching sessions, and continuous improvement driven by real performance data.
Stop losing leads
Your competitors are answering the calls
your team is missing.
See what 100% pickup, sub-60-second response times, and weekly QA reporting look like for your store. We'll show you the gap in a 20-minute call.