Question 1

What is an automotive BDC?

Accepted Answer

An automotive BDC (Business Development Center) is a team dedicated to handling inbound and outbound calls for a car dealership — qualifying leads, setting appointments, and following up on missed opportunities so the sales floor can focus on closing deals.

Question 2

How much does Ombracol's BDC service cost?

Accepted Answer

Ombracol's pricing is customized based on your dealership's call volume, required coverage hours, and service mix. Contact us for a custom proposal after a 20-minute discovery call.

Question 3

How quickly can Ombracol get started?

Accepted Answer

Ombracol can have trained agents on your lines within 2 weeks of signing. Our onboarding process covers CRM integration, custom scripts, and KPI setup in that window.

Question 4

Does Ombracol work with my dealership's CRM?

Accepted Answer

Yes. Ombracol agents work natively inside your existing CRM — including VinSolutions, eLead, DealerSocket, and CDK. We don't require parallel spreadsheets or separate systems.

Question 5

Where is Ombracol based?

Accepted Answer

Ombracol's operations center is based in Pereira, Colombia — a region with one of Latin America's strongest bilingual workforces, aligned to US Eastern and Central time zones.

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